thoughtfully planned.
personally guided.
From the first ideas to the final walkthrough, your renovation involves more than choosing beautiful finishes.
Our team guides the design, selections, ordering and construction, helping you understand the decisions ahead and how your project comes together.
OUR PROCESS
from the first ideas to loving your home again.
A clear process gives your renovation direction. We start by understanding your home and priorities, then work through design, selections and approvals before ordering and construction begin. Here’s what that looks like and where your input matters along the way.
01. Consultation
We begin with a conversation about your vision, lifestyle and budget. Our design team listens to what you need from your home and helps define the scope of your renovation.
Your first meeting can take place at home or at our office, followed by an on-site consultation.
What We Do
Learn about your home, routines and renovation goals.
Discuss your priorities, budget and potential scope.
Visit your home to understand the existing space.
What you Do
Share your ideas, inspiration and must-haves.
Tell us what isn’t working in your current space.
Bring your questions and anticipated investment range.
02. Design & Planning
Our designer creates a tailored concept board with mood imagery, spatial layouts and colour palettes. Together, we refine the direction so the design feels right for your home before moving into material selections.
What We Do
Develop a design concept around your priorities.
Present the proposed layout, mood and colour direction.
Incorporate your feedback into the design.
What you Do
Review the concept and share clear feedback.
Identify any adjustments you’d like to explore.
Approve the overall design direction.
Your renovation includes one complimentary design revision. Additional design meetings and changes are subject to the fees outlined in your onboarding guide and project agreement.
03. Material selection
With the design direction established, we choose the materials, finishes and fixtures that bring it to life. Our design team accompanies you to suppliers and helps you consider appearance, everyday function and long-term durability
What We Do
Guide selections that support the approved design.
Help coordinate cabinetry, surfaces, fixtures and finishes.
Support supplier visits and selection decisions.
What you Do
Review and approve the quote and project documents.
Sign off on the design drawings and selections.
Provide the required 50% deposit.
04. quote & Approvals
Once your selections are in place and your design drawings are signed off, we prepare the final project quote for your review. This stage confirms the agreed work and authorizes the next steps toward ordering.
What We Do
Prepare the final quote based on the approved design and selections.
Review the scope, payment schedule and project terms.
Answer outstanding questions before sign-off.
What you Do
Review and approve the quote and project documents.
Sign off on the design drawings and selections.
Provide the required 50% deposit.
Approved designs are final. Changes requested after approval are handled through a change order and incur a change-order fee.
05. ordering period
Following sign-off, our field team visits your home to confirm the design and measurements before cabinetry is ordered. Cabinet delivery typically takes approximately 8–10 weeks after the order is placed. This is an ordering lead time, separate from your construction schedule.
What We Do
Complete the site measurement and design confirmation.
Place your cabinetry order.
Share updates or concerns that arise during ordering.
What you Do
Arrange access for the confirmation visit.
Begin preparing your home for renovation.
Stay available if clarification is needed.
06. project kick off
Once your cabinets arrive at our warehouse, we contact you to schedule your project kick-off and share the construction timeline. Your start date is coordinated with our active projects so we can give your renovation the attention it needs.
What We Do
Coordinate your start date with the construction team.
Share the planned timeline and upcoming steps.
Confirm preparations for the start of work.
What you Do
Complete the home preparations discussed with your team.
Confirm access arrangements and household considerations.
Ask any remaining questions before construction begins.
07. active construction
Our project manager and site supervisors coordinate the renovation and communicate with you as work progresses. We work toward the schedule established for your project and keep you informed about changes that affect the plan.
What We Do
Coordinate trades, site activities and project progress.
Provide updates as needed throughout construction.
Discuss delays, unexpected conditions and proposed changes.
What you Do
Stay available for questions and decisions.
Bring concerns or change requests to your project manager.
Make milestone payments according to your contract.
A further 40% payment is due at cabinet installation. Your full payment schedule is provided with your contract and project schedule.
08. final walkthrough & loving your home again
Once active construction is finished, we arrange a cleaning crew and conduct a final walkthrough with you. Together, we review the space, discuss any remaining details and share the information you need as you settle back into your home.
What We Do
Arrange post-construction cleaning.
Walk through the finished renovation with you.
Document outstanding items and provide applicable warranty information.
What you Do
Review the space and share your feedback.
Ask questions about care, maintenance and new features.
Complete the final payment as outlined in your agreement.
AFTERCARE
Support beyond the final walkthrough.
As you begin enjoying your renovated home, questions may come up. Your project manager is your contact for post-completion concerns, whether you need help with a finishing detail, product information or a workmanship question.
Final details
If you notice something that needs attention, contact your project manager. Share your project address, a description of the concern and photos where helpful so we can review the details and discuss next steps.
Workmanship warranty
Our workmanship is warranted for 12 months after project completion. If you have a workmanship concern during that period, contact your project manager so it can be reviewed under your project’s warranty terms.
Product & Material Warranty
Vendor and material warranties vary by product. Applicable warranty information is documented at handover. Keep these details with your project records, and contact your project manager if you need help identifying the relevant information.
Questions About Our Renovation Process?
Let’s see if our FAQ’s can help.
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Your initial consultation can take place at your home or at our office, followed by an on-site consultation. We use this stage to understand your vision, lifestyle, budget and the potential scope of your renovation.
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Our designer prepares a tailored concept board with mood imagery, spatial layouts and colour palettes. You review and approve the overall direction before moving into material selections.
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Each renovation includes one complimentary design revision. Additional design meetings are billed at $350 per meeting, and additional design changes are billed at $350 per change. Meetings are scheduled for one hour. Refer to your onboarding guide and project agreement for the complete fee schedule.
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Yes. Our design team supports your material, finish and fixture selections and accompanies you to suppliers. We consider how the selections work with your design concept, everyday needs and long-term durability.
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Your onboarding process allows for selections from our preferred vendors or your own sourcing. Discuss any items you’d like to source with our team before purchasing so they can be considered within the design, scope and ordering plan.
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The final quote is prepared once your selections are in place and your design drawings are signed off. You’ll review the project details and provide approval before the ordering stage proceeds.
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A 50% deposit is required when you sign the project agreement. A further 40% payment is due at cabinet installation, with the final balance due at project completion. Your contract and project schedule include the payment details for your renovation.
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Approved designs are final. Changes after approval require a change order and incur a change-order fee. Client-requested changes may also affect the project cost and timeline, which will be discussed as part of reviewing the change.
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Cabinet delivery typically takes approximately 8–10 weeks after ordering. Before placing the order, our field team completes a site visit to confirm the design and measurements. Cabinet lead time is separate from the time needed for design, approvals and construction.
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Once your cabinets reach our warehouse, we contact you to schedule the project kick-off and share the construction timeline. Scheduling is coordinated with our ongoing projects.
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Your project manager and site supervisors communicate with you throughout construction, providing updates as needed. If delays affect your timeline, our team will communicate them promptly.
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Once active construction is finished, our team arranges a cleaning crew. We also conduct a final walkthrough with you before you settle into your refreshed space.
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Workmanship is warranted for 12 months after completion. Vendor and material warranties vary by product and are documented at handover. Your project documents provide the applicable terms.
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Contact your project manager with any post-completion concerns. Include your project address, a brief description and photos where helpful.
READY TO GET STARTED?
Your next chapter at home starts with a conversation.
Tell us what you’re imagining, what needs to work better and what you love about your home.
We’ll help you take the next step toward a space that feels right for you.
